UGD Digital Tech / FIELD NOTE 27
A clear route through a complex task.
A plain-language guide for moving through a service or process with confidence.
Explore the idea ↓Get the information together.
Gather the details related to your question. Use the list as a guide, and check which items apply to your situation.
- What are you trying to do?
- What have you already tried?
- What needs clarification?
Choose the right route.
Start with the route that best matches the task. If you are unsure, begin with the overview and follow the next step it explains.
Keep a record of the next step.
Write down what you decided and what information you still need.
A plain-language route through a task
Guidance works when it says what to prepare, what to expect and where to continue.
01 / PrepareGather the details related to your question.
02 / FollowRead one step at a time and note what applies.
03 / ContinueKeep a record of the next action or unresolved point.